S7 Games FAQ – All Your Questions Answered

No, each person at S7 Games Only One is allowed one account only. This is a strict policy on our platform.

Each account is linked to one mobile number, one National ID (NID), and one payment method. If you attempt to open a second account using the same NID or mobile number, the system will automatically reject it.

What happens if you have multiple accounts?

• Both or all accounts will be closed immediately.
• Any bonuses and winnings earned from these accounts will be voided.
• Withdrawals may be blocked and held until the investigation is complete.

If you're having trouble accessing your old account, don't create a new one — contact our support team instead. They'll help you recover your existing account.

After winning on S7 Games, your prize money will be credited to your gaming wallet Instant is added. Typically, your balance will reflect the update within seconds of a win.

To make a withdrawal:

• bKash / Nagad / Rocket: Usually processed within 3–15 minutes of your request.
• Bank Transfer: 1–3 hours, sometimes depending on bank business hours.
• First Withdrawal: KYC verification may take up to 24 hours.

Winnings earned from a bonus cannot be withdrawn until the turnover requirement is met — however, your own deposited funds can be withdrawn at any time.

If it's been more than 15 minutes, contact S7 Games Live Chat with your account number and withdrawal ID. Most issues are resolved within 30 minutes.

S7 Games supports all popular mobile banking and payment methods in Bangladesh.

Mobile Banking:

• bKash – Most widely used; supports both deposits and withdrawals.
• Nagad – Fast processing; deposits and withdrawals supported.
• Rocket (DBBL) – Dutch-Bangla Bank's mobile banking service; supported.

Bank Transfer: Most major public and private banks are supported.

Limits (approximate):

• Minimum deposit: ৳200
• Maximum single deposit: ৳50,000
• Daily withdrawal limit: ৳50,000 (higher after KYC verification)

We don't charge any transaction fees. However, your mobile banking operator may apply their own charges.

Some account details on S7 Games can be updated by you directly, while others require assistance from our support team.

You can update the following yourself:

• Password: Log in and update it anytime via "Account Settings" → "Security".
• Email address: Go to Settings and verify via OTP.
• To add or change a payment method, go to the "Payment" menu.

Support Assistance Required:

• To change your registered mobile number, if you no longer have access to the old number, verification via NID will be required.
• Full name change: A copy of your National ID must be provided.
• Date of birth change: Your NID or birth certificate is required.

Contact Support: Email us at [email protected] or reach out via live chat. Once the required documents are submitted, updates are typically made within 24–48 hours.

Claiming the S7 Games welcome bonus is quick and easy — just three steps:

Step 1 – Register: Create a new account on S7 Games. Enter your bonus code (if you have one) during registration.

Step 2 – Make Your First Deposit: Log in and make your first deposit. A minimum deposit of ৳500 is required to activate the welcome bonus.

Step 3 – Claim Your Bonus: After depositing, go to the "Promotions" page and click "Claim" on the welcome bonus option. Alternatively, if the bonus option is selected at the time of deposit, it will be applied automatically.

Current welcome offer:

• 100% bonus on your first deposit (up to ৳10,000).
• An extra 20 free spins on selected slots games.

The welcome bonus can only be claimed once and is available to new members only.

To play at S7 Games, you must be at least 18 Years required. This is a non-negotiable rule on our platform and a legal obligation.

Why this rule?

• Minors do not fully understand the risks associated with online gaming or betting.
• The legal capacity to make financial decisions is formally recognised at the age of 18.
• This is S7 Games' policy to ensure responsible gaming.

Verification Process: Date of birth is required at registration. Age is verified using your National ID (NID) at the time of withdrawal. If you are found to be under 18, your account will be closed and your balance will be refunded.

If you suspect a minor in your household is using S7 Games, contact us immediately at [email protected].